Shipping Policy

SECTION 1 – Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SECTION 2 – Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost
USPS Standard (United States) 3-5 business days Free
USPS Two Days (United States) 2 business days $9.95
DHL International 7-10 business days $14.95

* 2-day delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

SECTION 3 – Shipping Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

SECTION 4 – Customs, Duties, And Taxes

Nuzena is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

SECTION 5 – Lost Items

Nuzena is not liable for products that are marked as ‘delivered’ and lost during shipping. Please ensure that you take care to enter the correct shipping address to avoid misdelivery.

The information and content on this website is provided only for informational purposes. It is not meant in any way as a substitute for the professional advice provided by your physician or any other healthcare professional. The statements on this site have not been evaluated by the FDA. Our products are not intended to diagnose, treat, cure or prevent any disease.